enjoy shopping on jumia with our easy return and refund policy
quality you can trust
we are committed to offering our customers only 100% genuine and original products
pay on delivery
the convenient shopping experience that allows you pay at your doorstep.
easy return, quick refund
You have 15 days to make a return request after your order has been delivered. You will receive 100% refund for your item plus shipping fees, if there is any problem with the item and also change of mind in specific conditions (see "What can I return?").
How does our return policy work?
initiate a return
return via contact form , or call us if you have any questions.
drop off your item or schedule a pick-up
return at our pickup stations or we can pick up the item
return the item
place the item in its original packaging, including any accessories, tags, labels or freebies. Always ensure your return slip is signed by our agents. That is your proof of return.
once we receive your returned item, we will inspect it and process your refund via Mpesa, voucher or bank transfer depending on your selected option, and this cannot be changed after option has been registered by our CS team. See our timelines here here